Shipping policy

SHIPPING POLICY

Last updated: September, 2026

Thank you for shopping with Selisora. This Shipping Policy explains how physical and digital orders are delivered.

PHYSICAL PRODUCTS

Selisora works with different fulfilment partners and suppliers. As a result, physical products may be shipped directly from one of our fulfilment partners or suppliers to the delivery address provided when placing your order.

Products within the same order may be shipped separately and may arrive at different times.

ORDER PROCESSING

After your order has been successfully placed and payment has been confirmed, your order will be processed for fulfilment.

Processing times may vary depending on the product, supplier, destination, availability and other circumstances.

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information where tracking is available.

DELIVERY TIMES

Estimated delivery times may vary depending on the product and destination.

Where an estimated delivery timeframe is provided on the product page, during checkout or in your order confirmation, this is an estimate unless expressly stated otherwise.

We aim to deliver orders within the delivery timeframe communicated to you.

Where applicable consumer law requires delivery within a particular period, we will comply with those requirements. Unless another delivery period has been agreed with you, goods will generally be delivered without undue delay and within 30 days of the conclusion of the contract where required by applicable law.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, public holidays, transportation disruptions or other unforeseen events.

If there is a significant delay with your order, please contact us at info@selisora.com.

SHIPPING COSTS

Any applicable shipping costs will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the product, destination, shipping method and other relevant factors.

You will not be charged shipping fees for digital products delivered electronically.

INTERNATIONAL SHIPPING

Selisora may offer shipping to multiple countries.

Available shipping destinations will be shown during checkout. We reserve the right to restrict shipping to certain countries or regions where necessary.

International orders may be subject to customs procedures, import taxes, duties or other charges depending on the destination country and the way the order is fulfilled.

Where duties, taxes or import charges are collected by us at checkout, this will be indicated during the purchase process.

Where such charges are not collected by us, the recipient may be responsible for them where permitted by applicable law.

TRACKING

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

Please note that tracking information can sometimes take several days to become active after shipment.

MULTIPLE PACKAGES

Because we work with multiple fulfilment partners and suppliers, products ordered together may be shipped from different locations.

This means that a single order may arrive in multiple packages and on different dates.

You will not be charged additional shipping costs solely because we choose to fulfil your order in multiple packages.

INCORRECT OR INCOMPLETE DELIVERY ADDRESS

Please make sure your delivery address is complete and accurate before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at info@selisora.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes will be possible once an order has entered fulfilment or has been dispatched.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer where permitted by applicable law.

LOST OR MISSING ORDERS

If your tracking information indicates that your order has been delivered but you have not received it, please first check around the delivery location and with household members or neighbours who may have accepted the package.

If you still cannot locate your order, contact us at info@selisora.com.

If an order has not been delivered, we will investigate the matter with the relevant supplier, fulfilment partner or carrier.

The fact that we use third-party suppliers, fulfilment partners or carriers does not affect any statutory rights you may have against Selisora as the seller.

DAMAGED OR INCORRECT ORDERS

Please inspect your physical order after delivery.

If your product arrives damaged, defective, incomplete or incorrect, please contact us as soon as possible at info@selisora.com and include your order number and, where appropriate, photographs of the product and packaging.

We will assess the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

DIGITAL PRODUCTS

Digital products, including PDFs, guides, workbooks, planners, templates and other downloadable content, are not physically shipped.

After successful payment, digital products will normally be made available electronically, for example through a download link on the order confirmation page and/or by email.

No physical product will be sent unless this is expressly stated on the relevant product page.

If you have purchased a digital product and have not received or cannot access your download, please contact us at info@selisora.com.

RETURNS

This Shipping Policy does not determine your cancellation, return or refund rights.

For information about returns, refunds, damaged products and digital purchases, please refer to our Return & Refund Policy.

Nothing in this Shipping Policy limits any mandatory consumer rights available to you under applicable law.

CONTACT

If you have questions about shipping or delivery, please contact:

Selisora
Email: info@selisora.com