Refund policy
RETURN & REFUND POLICY
Last updated: September, 2026
At Selisora, we want you to be satisfied with your purchase. This Return & Refund Policy applies to both physical products and digital products purchased through our website.
PHYSICAL PRODUCTS – 14-DAY RETURN POLICY
We offer a 14-day return period for eligible physical products. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn, with tags where applicable, and in its original packaging. You will also need your receipt or other proof of purchase.
To request a return, please contact us at info@selisora.com before sending the product back.
If your return is accepted, we will provide you with return instructions, including the address to which the product must be returned. Please do not return products to the address shown on the original shipping package unless we specifically instruct you to do so.
Items returned without first requesting a return may not be accepted.
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for the direct cost of returning the product.
You can contact us with any return questions at info@selisora.com.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order when you receive it.
If your product is defective, damaged, not as described, or you receive the wrong item, please contact us as soon as possible at info@selisora.com.
Please include your order number and, where appropriate, photographs showing the issue. We will assess the problem and provide an appropriate solution in accordance with applicable consumer law.
Nothing in this policy limits your statutory rights relating to defective, damaged, misdescribed or otherwise non-conforming products.
DIGITAL PRODUCTS AND DOWNLOADS
Digital products, including PDF files, e-books, planners, guides, templates and other downloadable content, are delivered electronically.
Where permitted by applicable law, by expressly requesting immediate access to digital content and acknowledging that your right of withdrawal will be lost once delivery or access to the digital content begins, you agree that the digital content may be supplied immediately.
Once delivery or downloading of the digital content has begun following such express consent and acknowledgement, the purchase cannot normally be cancelled or returned simply because you have changed your mind.
This does not affect any statutory rights you may have if the digital content is defective, not as described, inaccessible due to an issue for which we are responsible, or otherwise does not conform to the contract.
If you experience a problem accessing or downloading your digital purchase, please contact us at info@selisora.com and we will assist you.
EUROPEAN UNION / EEA RIGHT OF WITHDRAWAL
If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from an online purchase of physical goods within 14 days after receiving the goods, without giving a reason.
For digital content that is not supplied on a tangible medium, the statutory right of withdrawal may be lost once supply of the digital content has begun, provided that you have given your prior express consent to immediate supply and acknowledged that you thereby lose your right of withdrawal.
Where the statutory right of withdrawal applies, you must inform us of your decision to withdraw within the applicable withdrawal period by contacting info@selisora.com.
After notifying us of your withdrawal from a purchase of physical goods, the goods must be returned within the period required by applicable law.
Unless we have agreed otherwise, or the goods are defective, incorrect or otherwise non-conforming, you are responsible for the direct cost of returning the goods.
UNITED KINGDOM CONSUMERS
Nothing in this policy affects the statutory rights available to consumers under applicable UK consumer law.
Where applicable, UK consumers have statutory cancellation rights for distance purchases. Different rules apply to digital content. Where you expressly consent to immediate supply of digital content and acknowledge that you will lose your cancellation right when supply begins, your statutory cancellation right may end once the download or other supply of the digital content begins.
EXCEPTIONS / NON-RETURNABLE PRODUCTS
Certain products may be excluded from our voluntary return policy or from statutory cancellation rights where permitted by applicable law. These may include:
• personalised or custom-made products;
• products that deteriorate or expire rapidly;
• sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;
• digital content where supply has begun after the required express consent and acknowledgement;
• other products that are legally exempt from cancellation or return rights.
An exclusion from our voluntary return policy does not affect any statutory rights you may have where a product is defective, damaged, misdescribed or otherwise non-conforming.
SALE ITEMS
Sale or discounted products are subject to the same statutory consumer rights as full-price products.
Unless stated otherwise, eligible sale items are also covered by our voluntary 14-day return policy.
EXCHANGES
If you would like a different physical product, please contact us to arrange a return where the product is eligible.
Unless we agree to arrange a direct replacement, the quickest option is normally to return the original product and place a new order for the replacement product.
REFUNDS
Once we receive and inspect an eligible physical return, we will notify you whether the refund has been approved.
Approved refunds will be issued to your original payment method.
Where you exercise a statutory right of withdrawal, refunds will be made within the time limits required by applicable law. We may, where permitted by law, withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back.
Where applicable law requires us to refund the original standard delivery charge, we will do so. Additional costs resulting from your choice of a more expensive delivery method may not be refundable.
Please remember that your bank, card issuer or payment provider may require additional time to process the refund after we have issued it.
If you believe a refund has not been received after a reasonable processing period, please contact us at info@selisora.com.
CONTACT
For questions about returns, refunds or digital downloads, please contact:
Selisora
Email: info@selisora.com